Customer Service Supervisor - J&T Cargo (Palu, Central Sulawesi)

Join J&T Cargo, a leading logistics and transportation company, as a Customer Service Supervisor in Palu, Central Sulawesi. In this dynamic role, you will oversee a team of customer service representatives, ensuring exceptional service delivery and customer satisfaction. With your strategic leadership, you will drive operational efficiency and enhance the overall customer experience. J&T Cargo is committed to providing a supportive and innovative work environment, where your contributions will directly impact the success of our operations.

As a Customer Service Supervisor, you will be responsible for managing a team of customer service representatives, providing guidance and support to ensure they meet and exceed customer expectations. You will monitor and evaluate customer service performance, implementing training and development programs to continuously improve service quality. Utilizing tools such as CRM systems, call center software, and analytics platforms, you will track customer interactions and identify areas for improvement. This role offers a unique opportunity to grow within a company that values innovation, integrity, and customer-centricity.

In Palu, Central Sulawesi, you will be part of a vibrant team dedicated to delivering exceptional logistics solutions. J&T Cargo is known for its commitment to sustainability, community engagement, and employee development. By joining us, you will have the chance to make a significant impact on the logistics industry while enjoying a fulfilling career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage a team of customer service representatives, ensuring high standards of service delivery.
• Monitor and evaluate customer service performance, providing feedback and coaching to improve service quality.
• Implement training and development programs to enhance the skills and knowledge of the customer service team.
• Track customer interactions using CRM systems, call center software, and analytics platforms to identify trends and areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to ensure seamless integration of customer service initiatives with overall business goals.
• Ensure compliance with company policies and procedures, as well as industry regulations.
• Provide regular reports and updates to management on customer service performance and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service management or a similar role.
• Proven track record of successfully managing and developing customer service teams.
• Strong understanding of CRM systems and call center software, such as Salesforce, Zendesk, or similar.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
• Analytical skills with the ability to interpret data and make data-driven decisions.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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